Refund policy

7-day returns and exchanges

Under our store return policy, you may request a return or exchange within 7 days after receiving your order. Items must be unused, with complete original packaging and included accessories. This store policy is additional to your statutory rights; the conditions below do not restrict those rights.

How to request a return or exchange

Email dkelven251129@gmail.com with your order number and the item you wish to return or exchange. For an incorrect or faulty item, a description and photographs can help us resolve the issue. We will provide return instructions and the return address. For a statutory cancellation, notifying us in time is sufficient; prior approval is not required.

Return shipping costs

For a change-of-mind return with no product fault, the customer pays the return shipping cost. For an incorrect item or product fault, we pay the necessary return shipping cost and arrange the appropriate remedy. Please contact us for return instructions before sending the item back.

Refunds and exchanges

After the return is checked, an eligible refund is sent to the original payment method. The time for the credit to appear depends on your payment provider. Exchanges depend on stock availability. Your statutory refund deadlines and remedies continue to apply.

United Kingdom and European Union

For purchases covered by applicable UK or EU consumer law, you may notify us of cancellation within 14 days after delivery without giving a reason, and return the goods within 14 days after notifying us. Reasonable handling to inspect the goods is allowed. The unused-item and complete-packaging requirements in our additional 7-day policy do not remove your statutory cancellation rights.

For a qualifying statutory cancellation, we refund the eligible payment, including the original standard delivery charge. Any additional amount paid for a premium delivery option is not required to be refunded. Refunds are made within the applicable statutory deadline, and may be withheld until the goods are returned or you provide evidence that they were sent back, whichever occurs first. Return postage for a non-faulty cancellation is paid by the customer, as disclosed above; the cost of returning defective goods is paid by us. Any permitted deduction for diminished value is governed by applicable law.

Your statutory rights

The 7-day store return window does not limit statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed goods, or any longer mandatory cancellation period that applies in your location.